VAT Exemption Details


Some items are VAT exempt for those who have a chronic illness or disability. If you suffer from a disability we can offer some items at the VAT discounted rate. Just make sure you tell us your illness or disability in the box provided before purchase. 


Alternatively, if you are a charity please supply us with you Reg. Number.


There are severe penalties for making a false declaration. If you are in doubt about your own eligibility you should get advice from the National Advice Service for VAT before declaring.

Returns Policy

  • Returns within 14 days are accepted, for new and unused items.

  • If your item has been especially ordered to your specifications a return will not be accepted.

  • For all returns an email must be sent to us within the 14 day period.

  • If an item is faulty please email us with details of the fault. If the fault is a result of manufacturers error we can replace the item depending on individual cases.

  • All return postage is at the cost of the buyer unless the item is faulty.

Privacy Policy


Comfort Homecare takes data privacy very seriously and will always do our best to keep your personal data private when we can.

  • We do our best to keep your personal data private when ever possible. 

  • If you make an order online we may need to give your shipping address & contact details to our chosen courier/delivery service to fulfil your order. Contact us to find out which courier we will use for your parcel.

  • We may use your email & any other contact details for marketing purposes when supplied. We may also use your data for statistical purposes.

  • We will not sell or share any of your data to other companies unless asked or discussed first.

  • We may store your data for both marketing purposes and for future reference in case or return/issues.

  • Please feel free to contact us if you wish to change any of the details we have on file.

  • Our online payments are processed by other companies, before purchasing please feel free to take a look at the privacy policy of the individual company which in most cases is 'PayPal' or 'Square'.

  • Any further questions please contact us on

Help Videos




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